FAQs

Yes, they are all authentic cultured pearls. All of our pearls are grown in either freshwater or saltwater. We source them directly from pearl farms and processors around the world. Each pearl has been through a strict selection process and is chosen individually for its fine quality. We do not sell imitation or fake pearls.

Yes. Your jewelry is packaged in a beautiful  box perfect for gifting.

It depends. For some items with higher price, we provide you with a Certificate of Authenticity to guarantee that the item you receive is made with 100% genuine fine quality cultured pearls. For some items with lower value, we won’t provide you a certificate. We have post some knowledge and methods about how to tell real and fake pearls. Please check the “Blog” part to find these information. You can find the information of certification available or not on the product details page.

At Ms. Pearl Jewelry, every pearl has been individually chosen for its fine quality and unique beauty. We have a stringent set of criteria for our pearl selection process. Only the best pearls from the top 1% of the pearl harvest are selected for making jewelry. Beside it, you can also learn some knowledge about how to tell pearl quality through the posts in “Blog” part on our website.

We promise our customers the quality of the pearls delivered to you. We’re proud to offer a 30-day money back guarantee if you are not completely happy with your purchase.

We use the GIA Pearl Description System to grade our pearls. It is an objective system that has been developed by the Gemological Institute of America (GIA), an institute that is also renowned for establishing the 4C diamond grading system. The pearl description system uses seven value factors including size, shape, colour, lustre, surface, nacre quality, and matching. 

Both freshwater and saltwater pearls display a range of natural colours and orient. The type of host mollusc, the mollusc’s environment, the colour of the inserted mantle tissue piece, and the nacre quality are the factors that can determine different colours in pearls.

Both cultured and natural pearls are real pearls. They are produced by pearl-bearing oysters either in fresh or salt water. The only difference is that a natural pearl is created without any human assistance. Over 90% of the real pearls you see in jewellery are cultured, regardless of whether they are freshwater, Akoya, Tahitian, or South Sea.

Natural pearls are extremely rare and are usually found in museums, like the pearls in the Crown Jewels of the United Kingdom. 

There is so much choice when purchasing pearls, and sometimes it can be overwhelming when making a decision on the products that are right for you. There are a couple of factors to consider. Are you buying for yourself or someone else? Is it for a special occasion or for daily wear? Are you looking for something traditional or contemporary? What is your budget? Here are a few points you may want to consider.

• Occasion
• Pearl Quality
• Style

At Ms. Pearl Jewelry we offer our customers high-quality pearls ranging from entry level to the most luxury quality that caters for different budgets. Take a look at our pearl guide to learn about different pearl types and their value factors. This may provide you with some insight on the products you would like to purchase. For each product, you will find a summary table describing its value factors so you can easily compare one product with another.

Our bracelets are made to fit women’s average wrist size which is around 15-16cm. You can find more information about how the fit is for different wrist sizes under the “Product Details” tab on the product page. If you require a longer length for a large wrist size or need help with a different size, please contact us for further assistance.

Clean your pearls using a soft, clean cloth dampened with warm water. Do not use any soap, brushes or jewellery cleaning products on your pearls.

The best way to store your pearls is to store them in a place that allows them to “breathe”. A jewelry pouch is great for storing pearls. You can find more tips here on How to Care for Pearls. For all our necklaces and pearl sets, we offer a complimentary satin pouch that can be used to store your pearls.

We assure our customers the purity of our gold and silver. precious metals are required to be hallmarked by an independent assay office to guarantee the precious metal content of the items. The hallmark could be S925 or 999 Au or 18k AU depends on the real metal it is.

A lifetime. Because our jewelry is made with high quality pearls in solid 18k gold, gold vermeil or sterling silver, its beauty can literally last forever as long as you take good care of it. For our silver jewelry, each piece is finished with an additional thick layer of premium quality rhodium that is highly durable and is tarnish resistant.

As with all fine jewelry made with high purity precious metals, it’s very soft and is subject to bending, denting and scratching. As such, extra care should be taken when handling all fine jewelry. Take it off when you are doing housework, gardening, heavy work or playing sports.